PRIVACY POLICY
At FLOONA, we respect your privacy and are committed to protecting the personal information you provide when shopping with us.
This Privacy Policy explains how information may be collected, used, and protected when you visit or purchase from our online store.
INFORMATION WE COLLECT
When you place an order or interact with our store, we may collect information such as:
- Name
- Email address
- Phone number
- Billing information
- Shipping address
- Order details
- Customer service communications
We only request information that is reasonably necessary to operate our store and provide our services.
HOW WE USE YOUR INFORMATION
Your information may be used to:
- Process and fulfill orders
- Arrange delivery
- Provide order updates
- Respond to customer support requests
- Process returns or exchanges
- Improve our products and shopping experience
- Prevent fraudulent or unauthorized transactions
- Communicate important information regarding your orders
PAYMENT INFORMATION
Payments may be processed through third-party payment providers.
FLOONA does not unnecessarily store complete payment card details on our own systems.
Payment information is handled according to the security practices and policies of the applicable payment provider.
COOKIES
Our website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences, and support relevant marketing activities.
You can manage cookie preferences through your browser settings where available.
THIRD-PARTY SERVICES
We may use trusted third-party services for functions such as:
- Payment processing
- Order fulfillment
- Shipping
- Website analytics
- Store functionality
- Marketing and communications
These providers may process information as necessary to provide their services.
INFORMATION SECURITY
We take reasonable measures to protect customer information against unauthorized access, misuse, alteration, or disclosure.
However, no internet-based system can be guaranteed to be completely secure.
YOUR INFORMATION
If you have questions regarding your personal information or privacy, you can contact us at:
POLICY UPDATES
FLOONA may update this Privacy Policy from time to time to reflect changes to our store, services, or applicable requirements.
Any updates will be published on this page.