RETURNS & EXCHANGES

At FLOONA, we want you to feel confident when shopping with us.

If you receive an eligible product that has an issue or does not meet the applicable return conditions, you may request a return or exchange according to the terms below.

RETURN WINDOW

Return or exchange requests should be submitted within 7 days of receiving your order, unless a different period is specifically stated on the product page or promotional offer.

Requests submitted after the applicable period may not be accepted.

ELIGIBLE RETURNS

To be eligible for a return or exchange, the product must generally:

  • Be unused and unworn
  • Be in its original condition
  • Include original packaging
  • Include any tags, accessories, manuals, or accompanying items
  • Not show signs of damage, scratches, alteration, or misuse

For watches, the product should be returned in the condition in which it was received.

For glasses, frames and lenses should remain free from scratches, damage, or signs of use.

NON-RETURNABLE CONDITIONS

A return or exchange may be refused if the product:

  • Has been worn or used
  • Has been damaged after delivery
  • Has scratches or visible signs of use
  • Is missing original packaging or accessories
  • Has been modified or altered
  • Was damaged due to improper handling
  • Is returned without prior approval

DAMAGED OR INCORRECT ORDER

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible.

Please provide:

  • Order number
  • Clear photographs of the product
  • Photographs of the packaging
  • A brief description of the issue

Our team will review the request and guide you through the next steps.

EXCHANGE

If an exchange is approved, the replacement product will be subject to product availability.

If the requested replacement is unavailable, we may provide an alternative solution depending on the circumstances.

RETURN SHIPPING

Return shipping arrangements and costs may depend on the reason for the return.

If the issue is caused by an incorrect or damaged item supplied by FLOONA, we will review the case and provide the appropriate instructions.

For change-of-mind requests, applicable shipping costs may be the customer's responsibility.

REFUNDS

Approved refunds will be processed according to the applicable payment method and store procedures.

The time required for the refund to appear may vary depending on the payment provider or financial institution.

HOW TO REQUEST A RETURN

To request a return or exchange, contact:

Email: infofloona.pk@gmail.com

Please include your order number and details of the issue.